We do not have a physical store yet. We are an online store due to our flexible work structure and frequent travel. Currently, we ship from our warehouse in Mumbai.
All available products are displayed on our website. Instagram users can shop directly from our Instagram feed. The link is provided in the bio. We have a vast collection of products available on our Instagram feed. If you cannot find a specific product on the website, please feel free to direct message us for details, and we will happily assist you with the purchase.
Certainly! You can reach out to us by clicking the WhatsApp icon in the website footer and let us know your requirements. We have a wide variety of products. You can also contact us directly at +919137284180.
No, cash on delivery is not available at the moment. We only accept pre-payments for orders.
We require 2 to 3 working days to process your order from the date of placement (excluding weekends and holidays). The shipment time is 4 to 7 working days based on your location. We stay in constant touch with the delivery personnel, and upon dispatch, a unique tracking number will be shared with you for your convenience.
We specialize in crafting fine handmade silver jewellery. All our jewellery is 92.5 stamped. Our focus is on jewellery designs inspired by the rich traditional jewellery heritage of India, recreated with unique and high-quality craftsmanship.
Yes, our jewellery is made of pure silver with a purity of 92.5, the highest attainable purity for silver ornaments.
Yes, it is possible depending on the style and manufacturing processes involved. If you have a specific design in mind, please send us the picture by email at [email protected] or WhatsApp us at +91 9137284180.
Silver is considered an excellent choice for jewellery due to its durability, beauty, and lightness. Additionally, it is available at a relatively lower price compared to other precious metals such as gold and platinum.
You can certainly wear your favourite sterling silver jewellery every day, but you need to exercise caution. It is recommended to avoid wearing silver jewellery during certain activities such as exercising, jogging, house cleaning, and washing dishes.
Yes, this facility is available only in Mumbai. Please select the “Pick up” option under Delivery during checkout and inform us of your preferred visit time via WhatsApp or email.
Silver naturally tarnishes due to a process called oxidation. There are two ways to deal with this: minimize oxidation by storing the ornaments in airtight pouches and gently polishing them with a soft, dry cotton cloth. After cleaning, remember to wipe them dry and store them in airtight pouches.
Keep your jewellery in an airtight box or pouch away from sunlight and environmental moisture.
Perfumes, soaps, strong chemicals, and excessive humidity are harsh not just for your jewellery, but also for your skin! It’s best to avoid or at least limit direct contact with them.
Keep your jewellery covered with cotton or soft cloth separately to prevent stones from detaching, chipping, or becoming dislodged.
If your jewellery loses its lustre, rub it with a soft cotton cloth, and it will shine again.
Makeup, perfume, and hair spray contain chemicals that can dull the finish of jewellery. Wear your piece after applying the aforementioned products.
As a company policy, we do not provide refunds on any product sold. However, we do offer replacements for products. Each item is carefully examined and packed before shipment to ensure utmost care. In rare cases where damage occurs during shipment transit, we will provide a replacement, given that the products are returned in perfect condition, unused, and in the original packaging.
To initiate the replacement process, please get in touch with us by sending an uncut video of unpacking the parcel and proof of the damaged product to our email address: [email protected] or send us a message via WhatsApp at +919137284180 within 24 hours of receiving the parcel. Kindly include your order number, full name, and address. It is crucial to follow these instructions and provide proofs for us to process the replacement successfully.
If you wish to return your item, it must be in the same condition as received and returned within 3 days of delivery. Once we receive the returned shipment with the original packaging, you can expect to receive your exchanged product within 5 business days.
Please note that exchanges and returns are not available for international orders.
We will not process returns, cancellations, or refunds for the following reasons:
The product is big, small, heavy, or long: We make every effort to provide clear pictures with models or videos to assist with understanding the size and scale of our products.
Minor design variations or colour changes: Palkhi jewellery pieces are handcrafted, unlike machine-made jewellery. Each item is unique and crafted based on the selected stones, which may result in minor variations or colour changes compared to the pictures on the website.
All our pieces undergo quality checks before being shipped.